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Client Success Manager

Client Success Manager

As a member of the Global Sales Team, your primary focus as Client Success Manager will be to assist the Courses Team and be in charge of all post-sales functions.

You will be expected to provide excellent customer service, create long-term relationships with our clients and support the team with a proactive, nothing-is-impossible attitude.

Responsibilities and tasks

  • Manage all post-sales activity including answering emails/phone calls about the courses, invoices, venue, location, accommodations etc.
  • Provide excellent pre - and post sales customer service and support
  • Create participant lists and manage course updates (from potential re-bookings to cancellations)
  • Create and distribute welcome packages to clients
  • Support the finance department regarding matters around invoices and vendor forms etc.
  • Greet and welcome our clients to the venue and support our facilitation team during the courses
  • Ownership of client journey and relationship following course completion
  • Be a part of our evaluation and customer satisfaction activities
  • Be involved in marketing and sales activities when support is needed

Experience and Competence

  • Higher Education required
  • 2+ years experience within customer service and/or sales
  • A natural affinity for communication in person, over the phone and in writing
  • Excellent verbal and written communication skills in English
  • The ability to think big but also to execute well; be nimble and quick on your feet

Skills and behaviours

  • Service-minded
  • Natural doer and problem solver
  • Proactive organiser and strong attention to detail
  • Charismatic, positive and truly passionate about your work, people and education

 

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@hyperisland.com
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